Refund Policy

Refund Policy

At Shapedly, we prioritize customer satisfaction and want you to feel confident in your purchase. If you are not completely satisfied with your product, we are happy to offer a refund within the guidelines below.

1. Eligibility for Refund

• To be eligible for a refund, the product must be returned within 30 days of receiving your order.
• The item must be unused, in its original packaging, with all tags and labels attached.
• Refunds are only available for regular-priced items. Sale items are non-refundable.

2. How to Initiate a Refund

• To start the refund process, please contact our customer support at Help@Shapedly.in with your order number and reason for the refund.
• Our support team will review your request and provide further instructions, including a return shipping label if applicable.

3. Return Shipping

• The customer is responsible for covering the return shipping cost, unless the item was defective or incorrect upon delivery.
• Once your return is approved, you will receive a shipping label to send the item back to us.

4. Refund Processing Time

• After we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds will be credited back to your original payment method within 7-10 business days.
• If you do not receive your refund within this time, please check with your bank or payment provider, as processing times may vary.

5. Non-Refundable Items

• Worn, washed, or damaged items are not eligible for a refund.
• Undergarments are also non-refundable due to hygiene concerns, unless they are defective or damaged upon arrival.

6. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check with your bank or credit card company, as there may be a delay in processing.
• If you’ve done this and still have not received your refund, please contact us at Help@Shapedly.in for further assistance.